The Virtual Couch

A strictly online counselling service designed to be accessible anywhere you are, to talk about anything you want.

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‘The Virtual Couch’ initiative by Safe Haven Psychology was born out of the changing landscape of accessible mental health services during the COVID-19 global pandemic. This service is dedicated to fill the gaps in between the silences, to honour those who fought and perished, and to meet the needs of lives profoundly impacted by this event.

As the founder and clinical psychologist of Safe Haven, Ms Joyce Ong holds the vision of establishing an open platform to invite individuals to take a seat on the proverbial ‘couch’ of therapy. She advocates for individuals seeking to partner in therapy as a social practice that encourages mental wealth and inner growth.

Safe Haven offers a safe space for anyone wishing to explore their internal worlds, without any judgment, stigma or pathology. Our mission is to help people find meaning in whole-hearted living and to reclaim their vitality in life.

Update Announcement:


Due to unprecedented demands, we are not accepting new clients for 2021.

Practice will be closed from June 2021 to Jan 2022. Please expect delay in response to all enquiries.

If you would like to submit your interest to be on the waitlist for 2022, please leave your details HERE 

You Are Worth The Help

Whether your reason for seeking therapy is simply out of curiosity, encouragement from a loved one, or that you have been struggling with an issue that you find hard to talk about, we want you to know that any reason is a good enough reason to reach out.

Using the wisdom of existential-humanistic psychology, we know that almost all suffering stems from truths of these four life predicaments; freedom, death, isolation and meaninglessness. You do not have to suffer in silence – your psychologist is here to connect and engage with you – as prominent psychoanalyst Erich Fromm once quoted the ancient Roman poet Terence’s words, “I am human, and nothing human is alien to me.”


Since gaining her registration and full endorsement as Clinical Psychologist in Sydney, Australia, Joyce has pursued advanced training in Cognitive Behavioural Therapy, Acceptance and Commitment Therapy, Dialectical Behavioural Therapy, Schema Therapy and Trauma-Informed Care. These methodologies have helped her clients successfully navigate through difficult issues such as anxiety, depression, stress, grief and loss, trauma and dissociation, relationship conflicts, cultural integration difficulties, life transitions, sexual/gender identity, and self-acceptance.

From Joyce’s point of view, online counselling cannot replace face-to-face therapy. There are key differences in components used by certain therapy approaches that are best left in the therapy room – such as chair work, and somatic techniques. To ensure effectiveness of online counselling, Joyce completed further distance therapy training and certification courses. With years of professional development, Joyce combines the use of evidence-based therapy as well as existential and experiential exercises to invoke meaningful changes by focusing on clients’ experience and process over content. She uses her warm, empathetic, and compassionate nature to form authentic relationship with clients to help them embrace the painful truths about our common suffering. Joyce finds partnering with her clients in their therapy as a step to honour our past, reclaim our present and align our future.

About Us

If you will like to know more about the face and voice on the other side, please read the about section to get to know more about your psychologist in Sydney

Contact Us

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To learn more about

  • How our online conversation going to work
  • And how to be eligible for Medicare rebates and Bulk Billing

See Get Started and our FAQ



Book a confidential appointment today with confidence.
Certified and member of:

Certified by Australian Health Practitioner Regulation Agency

Australian Health Practitioner Regulation Agency

Member of Australian Psychological Society

Member of Australian Psychological Society

Australian Medicare Registered Provider

Australian Medicare Registered Provider

Verified by Psychology Today Australia

Verified by Psychology Today Australia


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