2. Information Collection, Use, and Disclosure
In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, we will investigate and notify you immediately and the Office of the Australian Information Commissioner in accordance with the Privacy Act.
Should you become aware or suspect that your privacy has breached or you have a complaint about how we have handled your personal information, please contact us in writing. We will respond within a reasonable period (usually within 30 days).
Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication without personal verification (email, phone or otherwise).
3. Link Security and Related Service Providers
While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation and processes are chosen and maintained with your security and privacy in mind. We regularly check for industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with all known applicable federal laws, state laws, and regulations regarding data privacy as well as any stipulations subjected by the Australian Health Practice Regulation Agency and the Australian Psychological Society. The Telehealth service provided by Halaxy has also been verified as secure and compliant with all health standards (including HIPAA).
4. Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that Psychologist may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment. This is in line with the Consent and Confidentiality Agreement Form signed by ‘The Client” for the provision of the Psychological Services. You may have access to the material recorded in your file upon request, subject to exceptions in National Privacy Principle 6. All requests by clients for information held about them will be responded to within 30 days and the regular hourly fee is payable for this service.
The Platform is not directed and not intended to be used by children under the age of 12. If you’re aware that we have collected Personal Information from a child under age 12, please let us know by contacting us and we will delete that information immediately.
3 Apr 2020
SafeHavenPsychology is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other relevant state laws in relation to the management of personal information.