Privacy Policy

1. About Your Privacy and This Privacy Policy

Your privacy is extremely important to us. We are constantly putting a great deal of consideration, time, effort, tools, resources and procedures in place in order to protect and safeguard your privacy. This document is our “Privacy Policy” and it contains details on issues related to your privacy when using our services. It is intended to inform you of our policies, procedures and practices regarding the collection, use and disclosure of any information that you provide through the Platform (which is externally sourced to Halaxy).

 2. Information Collection, Use, and Disclosure

To let us operate the Platform effectively and to let you use the Platform, including the Psychological Services, we may have to collect your personally identifiable information (such as, but not limited to, your name, phone number, age, gender and postcode), billing and payment information on Halaxy, profile information, log data (information such as your computer, Internet Protocol address (“IP”), pages that you visit and the amount of time spent on those pages, actions you take and other statistics collected), information related to the Psychological Services or your need for Psychological Services, and any information which is exchanged between you and your Psychologist (also known as “Information”). In some cases, some of the Information that you give to us is considered health related data. You may decide which Information, if any, you would like to share with us, but some functions of the Platform may not be available to you without providing us the necessary information including access to Online Booking System. By deciding to provide the Information you agree to our methods of collections and use, as well to other terms and provisions of this Privacy Policy.

Protecting this Information is a top priority for us. We will never sell or rent any Information you shared in the Platform. Other than in the limited ways detailed in this Privacy Policy, we will never use or disclose any Information unless you specifically and explicitly requested or approved us to do so.

In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, we will investigate and notify you immediately and the Office of the Australian Information Commissioner in accordance with the Privacy Act.

Should you become aware or suspect that your privacy has breached or you have a complaint about how we have handled your personal information, please contact us in writing. We will respond within a reasonable period (usually within 30 days).

Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication without personal verification (email, phone or otherwise). 

 3. Link Security and Related Service Providers

The Platform may contain links to other websites, services or offers which are owned, operated or maintained by third parties such as Halaxy. If you click on a third party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.

While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation and processes are chosen and maintained with your security and privacy in mind. We regularly check for industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with all known applicable federal laws, state laws, and regulations regarding data privacy as well as any stipulations subjected by the Australian Health Practice Regulation Agency and the Australian Psychological Society. The Telehealth service provided by Halaxy has also been verified as secure and compliant with all health standards (including HIPAA).

4. Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that Psychologist may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment. This is in line with the Consent and Confidentiality Agreement Form signed by ‘The Client” for the provision of the Psychological Services. You may have access to the material recorded in your file upon request, subject to exceptions in National Privacy Principle 6. All requests by clients for information held about them will be responded to within 30 days and the regular hourly fee is payable for this service.

The Platform is not directed and not intended to be used by children under the age of 12. If you’re aware that we have collected Personal Information from a child under age 12, please let us know by contacting us and we will delete that information immediately.

Changes to the Privacy Policy

We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the end of this page. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices.

If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by clicking the “Contact” link on our website.

3 Apr 2020

SafeHavenPsychology is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other relevant state laws in relation to the management of personal information.

The Privacy Policy is part of our Terms and Conditions which can be found in our website. The terms in the Privacy Policy (such as, but not limited to, “we”, “our”, “us”, “Platform”, “Psychologist”, “Psychological Services” etc) have the same meaning as in our Terms and Conditions document. When you use this Platform you accept and agree to both the Terms and Conditions and to the Privacy Policy stipulated in this document. If you do not agree to be bound to the Privacy Policy you should stop using this Platform immediately. By accessing and using our Platform you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree and acknowledge to all the terms contained in both of them.